Delivery Policy

We ship to most of the countries. If you are unable to select your country at the checkout
phase, please contact us.

We do our best to get the orders out the same day you place your order, but sometimes it can take up to 72 hours. Once your order has been verified and confirmed by our verification staff, the order will be sent out to our packaging and shipping department. It will then take 4-8 business days for the package to arrive, from the time your order was processed. All International orders will take 10-12 business days. (Business days - excludes weekends and holidays).

Please note that sometimes the watches have to be custom made, as some watches are made to order. Some of the more exotic watches can take up to 3-5 business days for it to be shipped out. As soon as your watch is shipped out, you will be notified of it in your Members Section.

Should your item be damanged or non-working we will gladly replace it for you. You will, however, be responsible to paying the return shipping cost to us.

Note: We are not responsible for goods being cleared at customs. The customer must cover all taxes on the goods if necessary and any other expenses pertaining to customs.

Refund Policy

Orders can be cancelled only within 4 hours after you have placed your order with us. A service fee of 10% of the total will be charged to your credit card. Please contact our Customer Service for any case of order cancellation or refund.

All of our watches come with an extensive 7 days money-back guarantee during which you can return the watch for a FULL refund minus a 10% restocking fee.

10% restocking fee - In order for us to be able to offer our 7 day money-back guarantee we need to keep 10% of the item's price, this is to cover the bank's commission fees for authorizing, charging and refunding your credit card. Please know that we do not keep that 10% for us, this is just to cover bank commissions.

Please be aware that shipping charges are your responsibility and they are not refundable or reimbursed.

RETURNED ITEMS must be NEW and UNUSED, and in unworn condition.

New and Unused- means that there are no scratches, marks or blemishes on the item, with the protective plastic still around the band (for stainless steel bands), lost or stolen parts (screws, clasps, stems), damage due to personal misuse or negligence: there are no signs of wear on the product at all.

The product must not have been sized or altered in any way.

We cannot accept a return of any item with any indication that has been used.

It is very important that you include a note or a print out saying what is wrong with the watch, or what you are looking for, and your name/address along with your email, date and form of payment and a phone number. This will speed up the process!

Please be advised that you are responsible for all expenses (i.e. shipping charges and insurance) on all returns or exchanges, unless your warranty says otherwise.

We strongly recommend you use a reliable carrier for your returns, tracking number and insurance are very important in case of a late or lost package. If you ship from the US and wish to use USPS, please ship either with Signature Confirmation or Delivery Confirmation AND Insurance!

We cannot be responsible for watches damaged/lost in the way when you return them to us.

We will only issue a refund/credit after we have received the original watch.

You cannot return a watch after you have used it.

Refunds are ONLY applicable for brand new/unused items.

Please note that the refund procedure might take up to 14 business days.

Fraudulent Chargebacks

We take fraudulent chargebacks very seriously. Should you fraudulently charge back your credit card we will automatically charge you a $50 processing fee plus the maximum amount of damages allowed by law. Furthermore, we will dispute the chargeback with supporting documentation and report the fraudulent chargeback to law enforcement authorities and related financial agencies.

Should we be unable to collect this fee we may report your account to a collection agency (damaging your credit) to collect it for us.

Customers who prematurely issue chargebacks for non-delivery, mis-delivery, order cancellation, refund, exchange, etc. without working through us or the delivery carrier, etc. are also liable for chargeback fees. Failure to reverse a premature chargeback will result in us turning the account over to collections including a $50 chargeback fee and applicable collection fees and fines as allowed by law.

Chargebacks should be the last line of customer protection used in obviously fraudulent situations. Quickly posting a chargeback or threatening to post a chargeback against us for shipping mishaps, etc or situations out of our control - could be a costly decision if used frivolously - and because of our business ethics and customer care programs - should never be necessary. Always work with us on issues - we are more than happy to help as possible.