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How do I place an order?
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When you click a \"BUY\" link, you will be taken to our secure order form where you will set up your account and fill in our order form with your shipping and billing details.. Once you complete the form, you will see a confirmation page to review your information. Once you are done, you have placed an order for processing. Please ensure that you give us an accurate telephone numbers and email address.
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When will my package be shipped?
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Once your order is approved by our credit card processing company, which can take up to 48 hours, we notify our shipping department to ship your order. You will be notified by email along with the tracking number immediately when your package is sent. You can also view the status of your order online by logging into your account.
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Are your watches water proof?
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Our watches are water resistant, but we do not claim them to be 100% water proof, we recommend to avoid water completely if possible especially swimming or diving.
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Are your watches real and in working condition?
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Yes indeed, they are real replicas. However, they are NOT the actual watches of their respective manufacturers; they are replicas of such and are simply for novelty purposes. We do NOT expect you to pose them as actual watches, even though people will believe they are authentic models. Please keep in mind that these still are Replicas. Although some may read as Water Proof for 30 - 1000m, they in actuality are not. Please use common sense in the care and wearing of your replica watch. Our replicas are intended for Amusement Purposes only. We recommend that you purchase an original if you are seeking these demanding qualities. These are a fantastic way to collect the finest watches in the world without spending a fortune!
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How do I maintain my watch?
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Whether buying a name brand or replica watch, understanding each aspect of your watch is equally important. About every year, you should have your watch cleaned and serviced. For Quartz watches, you'll need your battery changed, and for mechanical watches, you should have all the moving parts inspected and cleaned. For watches with water resistant seals, you should have the resistance checked annually using pressure equipment, and the seals should be changed as well. As far as care, you should always check the case and bracelet for wear if you expose them to chemicals or harsh environments. Cosmetics and perfume can also damage these components, as well as the rest of the watch. Please keep watch away from small children and avoid heavy shock.
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Why purchase a replica watch?
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There are many answers to this question. Most people would buy a replica because they want to look good, but simply cannot afford to spend a lot on a watch. Other people already have a real watch but want to purchase something identical so they can wear it without having to worry about it being damaged or lost. Some just simply are collectors who want to have a wide variety of watches to display.
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Can I cancel my order?
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Orders can be cancelled only within 4 hours after you have placed your order with us.
A service fee of 10% of the total will be charged to your credit card.
In any case of cancelletion, please contact Customer Service.
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Who is responsible for the customs duties?
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In most cases, there are no additional taxes or duties. Finereplicawatch.com is not responsible for your own country's laws and duties/taxes you may have to pay.
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What is covered under warranty?
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Only manufacturers' defects are covered under warranty. This does not include intentional damage, or general wear and tear (such as scratches, dents/chips, etc.). Make sure the crown is always screwed in tight so water does not get in. If any water damage is detected to have gotten in from the crown not being tight, water damage is not covered. Intentional crown/stem damages are not covered. In most cases, crown/stem damages results from the customer pulling extremely hard at the stem, thus jamming the movement. However, if the crown/stem damage is due to a manufacturers' defect, we will gladly repair/replace your product. If your product cannot be repaired, we will send you a replacement of the exact same model. If that model is out of stock, then you can choose another product of the same value. In most cases of manufacturers' defects, the products can be repaired Please insure your return. We are not responsible for shipping damages. You are responsible for shipping costs back to us. If you are exchanging a watch, we will pay for the shipping cost back to you. In case of package being lost there is a 90 day waiting period before refund. This allows us to track and place a claim on package. Please allow up to four weeks for exchange to arrive. If exchange is more than original purchase please enclose a money order for the price difference; if the exchange is less we will issue a discount coupon for the difference in price. If there are any other problems, we will work with you until both parties are satisfied.
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How can I return the ordered goods and claim refund?
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For the refund of the returned items, there will be a 10% service fee (based on the total amount of the item). You will have to pay the 10 % service fee of the total amount of returned item. We will refund you the total amount of returned item after receipt of our service fees.
In any case of order cancellation, please contact our Customer Service.
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What is the first thing I need to do when receiving the watch?
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Upon receiving the watch, wind it. It is likely that the watch runs out of energy during the journey. Wind the watch for about 20 to 30 full 360 degree turns clockwise. It is about 80 our normal way of winding, assuming we wind 120 degree for each wind. (Stop winding if you feel stiff. Over winding will hurt the movement.) If you know your watch is battery, there is no need to wind it. If your watch has a screw-tight crown, release it by turning it anti-clockwise until it is loosen. Then you can wind it for 20 - 30 times as mentioned. Once done, you can screw it tight by pushing it inside and turn it clockwise at the same time.
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Are there any other hidden fees to pay besides for the product and the shipping?
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No, there are no additional fees to be paid. Customer support help line and access to our Member`s Area are all included. We are here to do our best to make this experience with us, an excellent one. Customer support and customer satisfaction is always guaranteed when you order with us.
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How discreet is the package? Will other people know what is inside?
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Our packages are sent 100% completely discreet. There is no mention of the content written anywhere on the package. Everything is discreetly packaged in a normal small bubble wrap envelope or brown box.
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What is Finereplicawatch.com Fraud Policy?
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We take fraudulent chargebacks very seriously. Should you fraudulently charge back your credit card we will automatically charge you a $50 processing fee plus the maximum amount of damages allowed by law. Furthermore, we will dispute the chargeback with supporting documentation and report the fraudulent chargeback to law enforcement authorities and related financial agencies.
Should we be unable to collect this fee we may report your account to a collection agency (damaging your credit) to collect it for us.
Customers who prematurely issue chargebacks for non-delivery, mis-delivery, order cancellation, refund, exchange, etc. without working through us or the delivery carrier, etc. are also liable for chargeback fees. Failure to reverse a premature chargeback will result in us turning the account over to collections including a $50 chargeback fee and applicable collection fees and fines as allowed by law.
Chargebacks should be the last line of customer protection used in obviously fraudulent situations. Quickly posting a chargeback or threatening to post a chargeback against us for shipping mishaps, etc or situations out of our control - could be a costly decision if used frivolously - and because of our business ethics and customer care programs - should never be necessary. Always work with us on issues - we are more than happy to help as possible.
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How Finereplicawatch.com secure orders?
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Finereplicawatch.com is a highly secured web site and we are using all up to date security technologies. While placing an order, you are automatically directed to a Secure Page, where you can safely enter your account information. In order to prevent unauthorized access, maintain data accuracy and ensure the correct use of information, we are using physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
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What should I do if the shipping address different from Billing Address?
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In case you wish to send your purchase to a different address than the Billing Address, you will have to provide us with (1) Order Number, (2) a copy of your Passport (contains your photo and your details) and (3) a copy of both Credit Card's sides. Please send these documents to our costumer service Email:
service@Finereplicawatch.com
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What is CVV?
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CVV is an anti-fraud security feature to help verify that you are in possession of your credit card. For Visa/Mastercard, the three-digit CVV number is printed on the signature panel on the back of the card immediately after the card\'s account number For American Express, the four-digit CVV number is printed on the front of the card above the card accountnumber.
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