Most of your questions can be answered in our FAQ section. It contains answers to the questions like: How do I place an order? When will my package be shipped? If you have reviewed our FAQ section, but still can not find an answer to your question, please contact Customer Service. Help us improve our service: Provide us with a picture of your watch. That will help us to give you better and much faster service. finereplicawatch.com Address Monsey, NY 10952 finereplicawatch.com Toll Free (For USA) 1 888 276 2050